WANT TO JOIN A HIGH GROWTH,
WE’RE LOOKING TO HIRE ANOTHER MEMBER TO ADD TO OUR WORLD-CLASS CLIENT CARE & SUPPORT TEAM.
The Details in 10 Seconds: Full-Time, Work from Home, Some Travel May Be Required, Must Be Coachable, Flexible and Have a Great Attitude.
WHAT WE DO
IN A NUTSHELL: WE GET PEOPLE’S ASSES OFF THE SIDELINES AND ONTO THE ‘FIELD OF PLAY’. PERIOD.
How We Do It?
We do it by building world-class programs, like The 90 Day Year, which has won the Stevie Award, for World’s Best Leadership & Skill Development Program. We also host dynamic live events & workshops, helping business owners and leaders grow their businesses and build the foundation to power great products & services.
And we do it by building strong relationships with partners, students and alumni to grow our audience by delivering results.
You can’t do any of those things by embracing “average.” We love greatness.
-
GREAT PEOPLE
-
GREAT WORK
-
GREAT ATTITUDE
-
GREAT SERVICE
-
GREAT INNOVATION
THE GREATNESS DNA OF OUR COMPANY
We firmly believe that nothing of value is ever created by average people trying to reach the status quo. However, a tiny committed group of people striving for greatness, can make an immeasurable impact on their ‘neck-of-the-woods’, which might just change the world.
GREAT PEOPLE
Great people aren’t just found on stages, on television or under the bright lights with eyeballs firmly fixed upon them. Great people are found behind-the-scenes, doing work that nobody gets to see. Great people are great because they choose to be great despite the gravitational pull towards average. We want great people.
GREAT WORK
Great work is done when nobody is watching. Great work is done because your default mode is to do great work. Great work is harder in the beginning, but easier in the end. Shortcuts are left for the ‘other guy’. We want great work because it gets noticed and appreciated.
GREAT ATTITUDE
If personal responsibility is a personal mantra, you’re on the right page. Strong shoulders accept responsibility, which is a sign of a great attitude. If you enjoy poking holes, complaining and ‘passing-the-buck’—you’re in the wrong place. If you enjoy challenges, figuring things out and being cheerful, please keep reading.
GREAT SERVICE
In the era of technology the easiest thing to do is to send an email or text message. Are you willing to pick up the phone and call someone to help them out? Great service is more than just handling the problem. Great service is handling the problem, dealing with the real issue and doing it in a way that reinforces the idea, ‘we do it different here’. Great service is done by people who care, not by people who just care about themselves. Do you care?
GREAT INNOVATION
In the era of technology the easiest thing to do is to send an email or text message. Are you willing to pick up the phone and call someone to help them out? Great service is more than just handling the problem. Great service is handling the problem, dealing with the real issue and doing it in a way that reinforces the idea, ‘we do it different here’. Great service is done by people who care, not by people who just care about themselves. Do you care?
THE BIG-LITTLE SECTION
We call this the ‘Big-Little’ section because we have one governing big idea in our
business for how we work and it only takes very little time to share it. Here it is…
WE ARE A COMPANY THAT CARES ABOUT RESULTS
— NOT PUNCH CARDS OR TIMESHEETS.
THE CLOCK ISN’T THE GREAT DETERMINATOR
OF VALUE. YOUR RESULTS ARE.
DETAILS ABOUT THE POSITION
CLIENT SUPPORT
WHO
You must be passionate about helping entrepreneurs succeed. You are a problem-solver and lover of creating positive relationships. The online business world is exciting to you – and you love to learn as much as you can. You are a people person who can deal with customer service challenges with grace and professionalism. You expertly resolve situations, considering both the business bottom line and the heart and soul of the customer relationship. In short, you are awesome at having heart in your hustle. You have an eye for detail and a quick mind. You are a fast-mover who has the flexibility to change focus when necessary. You are able to learn new programs quickly.
You believe in the pursuit of excellence. Not just getting something done, but rising to the occasion and bring your best to each interaction you have with the customer.
THINGS YOU'VE DONE IN THE PAST
- Customer Service
- Finance and/or Administration
SO WHAT WILL I BE DOING?
- Work daily in Zendesk and Infusionsoft
- Respond to Zendesk customer service queries, meeting a goal of 8 hour response time
- Demonstrate in-depth knowledge of the 90 Day Year programs to best answer questions and help clients determine whether or not the program will benefit them.
- Contact customers to update expired credit cards
- Assist in researching and managing failed payments
- Send accounts to collections when necessary
- Exhibit high degree of professionalism and care when calling and discussing payment issues with members.
- Be a presence in Facebook to proactively handle customer service issues that may be asked.
DURING LAUNCH
- Launching of the 90 Day Year is an exciting, fast-paced, all hands on deck experience. During this time you will:
- Work alongside an amazing team of high performing professionals
- Have a high degree of schedule flexibility
- Answer chats, customer support tickets, and emails regarding questions about the program
- Create accounts, correct errors, and assist new members in getting signed on to the member site and app.
- Be able to change tasks quickly when projects arise
WHY SHOULD I BE INTERESTED IN THIS ROLE?
- Real connections with real people. The opportunity to really help people.
- You will work remotely with a high degree of flexibility.
- You will have the opportunity to work alongside and learn from some of the greatest minds in this industry
WHY IS THIS JOB IMPORTANT?
You will have the responsibility of being the voice of our customers and our community and getting their needs and ideas heard. You will have the exciting opportunity to serve business owners and change-makers worldwide.